Refund Policy

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Refund & Cancelation Policy

You may agree to a one (1) month or twelve (12) month contract agreement with Hotelgenius.


You can start a free trial period of (15) fifteen days and cancel your subscription at any time during that period. After the end of trial period it is not applicable to be refunded of any amount on any subscription plan.

Upgrade & Downgrade

You can choose to upgrade or downgrade your service agreement to any other contract agreement that Hotelgenius is currently offering for sale at any time during your contract term. In the event of a contract downgrade, it would be valid from the following subscription fee period.

Cancelation & Renewal

At the end of the contract term, your contract will automatically renew for an additional contract term until explicitly cancelled by you. Cancellation must be issued via your website manager interface or via Hotelgenius’s support addresses. Any cancellation issued via your website manager interface must be done at least one (1) day prior to the end of the contract term. Any cancellation not issued via the website manager interface must be done ten (10) days prior to the end of the contract term to allow for adequate processing time.

Free services

Only Services and features clearly indicated as «free» or «no charge» are free or without charge. Hotelgenius is not responsible to provide free support for you in the use and operation of Hotelgenius. All other applications, features, functionality and support provided by Hotelgenius and its partners are provided for the fees described for each service on the Site (“Pricing”) and you are liable for such Fees.


If you registered for a trial use of the Services («Trial Period»), you must decide to purchase the Services within the Trial Period in order to retain any Content that you have posted or uploaded during the Trial Period. If you omit to purchase the Services by the end of the Trial Period, your Content will no longer be available to you. In more detail, after using the Services during the Trial Period, if you decide not to purchase the full version of the Services, you will not be able to access or retrieve any of the data you added/created during the Trial Period.

If you purchase any Services that we offer for a Fee, you agree to Hotelgenius, or our third party service providers, to store your payment card information. By this way you expressly agree that we are authorized to charge you (i) a monthly Fee for any applicable Services billed on a monthly basis, (ii) any other Fees for Services you may purchase, and (iii) any applicable taxes in connection with your use of the Services to the payment card you provide and to reimburse us for all collection costs and interest for any overdue amounts. In case the payment card you provide expires and you do not provide new payment card information, we have the right to stop providing our Services and therefore terminate this Agreement.

For further more details information please read our Term of Services

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4 Methonis str., Athens, Attiki 106 80



United Kingdom

338 Euston Road, Regents Place, NW1 3BT, London

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